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Our maintenance plan
covers labour costs for both off/on-site repairs and mileage. The cost is
calculated for a single PC, 10 or more can be renegotiated upon request.
All our maintenance plans only support PC systems, not Mac's or
Servers.
Before entering a
contract with you or your company, its is mandatory by MiamiPctech to
conduct a performance Diagnostic Check of your systems or network. The
outcome of such will determine whether we will enter into a
maintenance contract.
These are the standard maintenance
procedures:
Full system
diagnostic and report.
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System cleanup of unnecessary files, spyware, errors.
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Perform scan and defragmenting hard drives. |
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Perform operating system disk check |
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Monitor hard disk space usage. |
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Perform maintenance to include hard disks, memory and disk space.
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Perform hardware
diagnostics and inspections on system hardware. |
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Perform
(LAN) Local area network diagnostics |
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Perform Network connections check. |
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Perform Network Internet Maintenance. |
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Perform Network Internet Security Check. |
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Perform Virus
Data Updates
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Perform Windows
Security and Service updates |
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Perform Internet
Explorer Updates
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Perform Outlook
and Outlook Express Updates
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Perform
Microsoft Office Service Packs and Security |
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Tech support
will
respond within 48 hours of customer request |
Maintenance fee: $50.00 per Computer/Workstation per month.
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Situations NOT covered under Maintenance Contract |
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1. |
Software / OS problem (Any problems related to corrupted
OS, incompatible drivers, software unstable) |
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2. |
Virus Infections |
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3. |
User Problems (Misuse of hardware, incorrect settings,
carelessness e.t.c.) |
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4. |
External computer peripherals (E.g. scanners, printers,
digital cameras, zip dive, speakers, game controllers, e.t.c.) |
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5. |
Additional system configuration (Network configuration,
internet and e-mail setup) |
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6. |
Upgrading of hardware. Parts are not included. |
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7. |
Change and installation of consumables like ink
cartridges |
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8. |
Acts of GOD / natural disasters (lightning strikes, power
surges, flood, earthquake, terrorist attacks, war) |
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9.
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Others (factors not related to manufacturing hardware
defects) |
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10 |
Backing up, Transfer and retrieval of data is not
included. |
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To set up an appointment, Call Miami PC
Tech.
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